iGloe Web Hosting Solutions

Terms of Service

I Gloe Solutions is dedicated to providing quality web hosting to all of its clients and to ensure each customer is equally protected. By filling out an order form you automatically agree to any of the following policies. Failure to follow and abide the following may result in suspension and eventual termination of your account(s).

Illegal Activity
I Gloe Solutions may not be used for any illegal purposes, or in forms of support for illegal activities. Such activities include:

* Spamming
* Intellectual Property Violations
* Adult Material
* Defamatory or Abusive Language
* Forging of Headers
* Illegal or Unauthorized Access to Other Computers or Networks
* Background Running Programs
* Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
* Facilitating a Violation of this Policy
* Export Control Violations
* Usenet Groups
* Other Illegal Activities
* Other Activities

Spamming
Sending unsolicited bulk and/or commercial messages over the Internet (known as "spamming"). It is not only harmful because of its negative impact on consumer attitudes toward iGloe Solutions, but also because it can overload iGloe Solutions's network and disrupt service to iGloe Solutions' clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, iGloe Solutions has the discretion to determine from all of the evidence whether the e-mail recipients were from an "opt-in" e-mail list.

Intellectual Property Violations
Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. iGloe Solutions is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also iGloe Solutions' policy to terminate the privileges of customers who commit repeat violations of copyright laws.

Adult Material
Because the Internet is a global communication tool, and we have clients from nearly every country in the world it is difficult to dictate what is considered "adult material." However, it is not our function to discriminate against those who choose to utilize adult content or adult related material. This being said, there are still several reasons why iGloe Solutions has been forced to create its no adult sites policy for its virtual server users.

If you need hosting for adult content you can do it in our sister company (http://www.sexy-hosting.com)
What does iGloe Solutions consider "Adult Material?"
Any site whose revenue is gained in part or whole from its adult content.
Photos or videos showing frontal nudity on either men or women for non-scientific or non-artistic purposes.
Revenue-generating hyperlinks to sites who violate policy #1.

Why does iGloe Solutions have this policy?
Bandwidth and Resources
A virtual server is a shared environment where many servers reside on each particular machine. This being said, consider that an average "adult site" gets more hits than 100 standard websites. Some of the smaller adult sites get around 5 GB of transfer per day. With these types of resources being utilized, our servers would be severely slowed if we allowed these high traffic sites to also reside on our servers. On top of that, we would be forced to raise our prices to pay for the additional bandwidth. We strive to keep our servers fast and inexpensive, and our bandwidth clear; therefore, adult sites are not an option.
iGloe Solutions reserves the right to decide what it considers "adult content", "adult material", "sexually explicit", or "sexually related". Let us know if you are unsure of the approval of your site before placing an order.

Defamatory or Abusive Language
Using iGloe Solutions' network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

Forging of Headers
Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

Illegal or Unauthorized Access to Other Computers or Networks
Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

Background Running Programs
Background Daemons in general are prohibited on iGloe Solutions servers, including, but not limited to, IRC bots, eggdrop, BitchX, XiRCON, warez sites and any other program that interferes with normal server operation. iGloe Solutions will be the sole arbiter of what constitutes a violation of the above policy.

Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities
Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

Facilitating a Violation of this Policy
Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this Policy, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

Export Control Violations
Exporting encryption software over the Internet or otherwise, to points outside the United States.

Usenet Groups
iGloe Solutions reserves the right not to accept postings from newsgroups where we have actual knowledge that the content of the newsgroup violates the Policy.

Other Illegal Activities
Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.

Other Activities
Engaging in activities, whether lawful or unlawful, that iGloe Solutions determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.

As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the client. iGloe Solutions will not, as an ordinary practice, monitor the communications of its client to ensure that they comply with iGloe Solutions policy or applicable law. When iGloe Solutions becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down a web site, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.

iGloe Solutions also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, iGloe Solutions urges its clients to assume that all of their on-line communications are insecure. iGloe Solutions cannot take any responsibility for the security of information transmitted over iGloe Solutions' facilities.
iGloe Solutions will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. iGloe Solutions may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, iGloe Solutions may disclose information, including but not limited to, information concerning a client, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. iGloe Solutions assumes no obligation to inform the client that client information has been provided and in some cases may be prohibited by law from giving such notice. Finally, iGloe Solutions may disclose client information or information transmitted over its network where necessary to protect iGloe Solutions and others from harm, or where such disclosure is necessary to the proper operation of the system.

We hope this Policy is helpful in clarifying the obligations of Internet users, including iGloe Solutions and its clients, as responsible members of the Internet. Any complaints about a client's violation of this Policy should be sent to abuse@igloe.net

Billing
All payments must be made and cleared before activation of a customer's account. Advanced payment is accepted for additional years/months to be added to a package. Renewal payment of a plan is due 24 hours before the plan expires. iGloe Solutions reserves the right to change fees at your discretion.

If you are planning to cancel your account, please e-mail iGloe Solutions 2 weeks in advance.

Any account will be terminated for violations of our terms and iGloe Solutions reserves the right to refuse refunds in that matter.

An account that goes over bandwidth/space, will be suspended until the end of the month. You can purchase additional bandwidth for $1/MTH for 1Gig, or space for $2/MTH for 100MB.

Domain name registrations, renewal or transfer fees are non-refundable.

Please note that any changes in plans or Terms of Service will be effective on domain renewal. At this time you will be presented with the option to switch or to stay with iGloe Solutions.

Account Cancellations and Refunds

Account deactivations/suspensions will occur as a result of non payment. Customers paying by Paypal, money order, or personal cheques are responsible for making sure the payments are made at each billing cycle. A late fee of $10.00 will be requested in order to activate/unsuspend the delinquent account (this does not apply to accounts exceeding bandwidth for the month).

Payments are scheduled monthly, or annually or other times as agreed with iGloe Solutions. Failure to make a payment on the due date will result in a suspension. Payments 7 days later than due date will require a $10.00 USD fee for reactivation. Failure to make a payment in 15 days will result in definite termination of the account.

Cancellation of services will only be accepted through hosting@igloe.netIGS Support. Cancellations will require validation and accounts cancelled will be terminated within 48 hours of finalization. Seven day money back guarantees will be issued only in the seven day or less timeframe, starting from the account activation date.

For all customers, there is a 30 day money back guarantee, no refunds will be given after this time. Refunds will not be granted to clients' accounts which have been suspended or terminated because of non-payment.